ALL CAKES AND OTHER PRODUCTS COME AS IS WITH NO CUSTOMIZATIONS AVAILABLE UNLESS OTHERWISE SPECIFIED. Please read product description below for product details before placing your order. We are OPEN Tuesday-Saturday 10am-5pm and CLOSED Sunday/Monday. We do not allow Sunday/Monday pickups, please do not select one of those days. Please select one of our OPEN dates and times only. Please place all pre-orders at least 5 days in advance to the date you need your product. If any order is placed outside of these guidelines and we can not fullfill your request, and you already paid, then you understand there are no refunds, no exceptions. Only options are changing the pickup date (if possible) and/or choosing something we have available to satisfy that amount spent. All online orders will be ready for pickup between 11am-3pm unless otherwise specified in the notes of your order by you. If customer fails to pickup items on specified date and/or before we close at 5pm, we will not be able to refund, no exceptions. Once your order has been placed, please call us Tuesday-Saturday 10am-5:30pm at 559-917-8880 to confirm your order and pickup time. We are OPEN Tues-Sat 10am-5pm closed Sunday & Monday. Please see our conditions page for all details.